Privacy notice
This notice sets out how Industrial Resin Warrington handles the information you give us when you visit industrialresinwarrington.co.uk or send an enquiry about industrial resin and epoxy floor coating. It covers this website only, and explains who looks after your information and why. Reading it should tell you everything you need to know before you get in touch.
Who runs this site
Industrial Resin Warrington is the business behind this site, and it decides what happens to any information you send through it. We haven't recorded a postal address or an ICO reference for this notice, so if you want to ask us anything about how your information is handled, the quickest route is the contact page.
The information an enquiry involves
The enquiry form asks for your name, email address, telephone number, postcode or address, and a description of the flooring problem you want help with. We also ask for photographs of the floor, and here's our position on pictures that include people: Please do not send photographs that show people. If one does, we delete the photograph. Anything you write to us afterwards becomes part of the same record, and the network that delivers this site also logs some technical details automatically, such as your IP address and browser type. The form itself is built and delivered by Basin (usebasin.com).
Why we use your information
To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. We also use what you send to keep an accurate record of what was discussed, to help keep this site secure, and, where the law requires it, to meet a legal obligation. We don't use your information for marketing, we don't build a profile of you, and no automated system decides anything about you. As for who else sees it: Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use.
Other providers involved
An enquiry doesn't stay with us alone; other organisations help us run this site and pass your details to the right specialist. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.
Information sent abroad
Because of how this site is hosted and delivered, your information isn't necessarily kept inside the UK. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.
How long we keep an enquiry
We don't hold onto an enquiry forever, and the same rule applies to everyone who writes to us. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.
Keeping your information secure
Every page on this site, including the enquiry form, is served over an encrypted connection, so what you send can't easily be read in transit. Once it reaches us, access is limited to the people who need it to deal with your enquiry, and nobody else in our organisation can see it.
Your rights
You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you're unhappy with how we've handled your information, you can also take it further: If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.
If you're under eighteen
This site is written for adults who are responsible for a property, and we don't knowingly collect information from anyone under eighteen. If we discover that a child has sent us an enquiry, we'll delete it rather than pass it on.
No cookies or trackers
This website doesn't set any cookies of its own, and we haven't added any analytics or advertising trackers to it. Nothing here watches what you do on the page or follows you elsewhere.
Updates to this notice
We may need to update this notice if the way we handle enquiries changes. Whatever version is published on this page is the one that currently applies.